Refund Policy
At Health is Wealth, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Return Eligibility
If your item arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery.
After reviewing the issue, we may offer:
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A replacement item.
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A full refund.
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A partial refund where appropriate.
Photographic evidence may be required to process your claim.
2. Starting a Return
To request a return, please contact us at:
Email: inquirieshealthiswealth@gmail.com
Please include:
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Your full name.
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Order number.
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Reason for the return.
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Photos of the item if it is damaged, defective, or incorrect.
Return requests submitted without sufficient information may be delayed.
3. Refund Process
Once a returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.
4. Return Shipping Costs
Unless the item is defective, damaged, or incorrect:
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Customers are responsible for return shipping costs.
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Original shipping fees are non-refundable unless required by applicable law.
We recommend using a tracked shipping service when returning items, as we cannot guarantee receipt of returned packages.
5. Order Cancellations
Orders may be cancelled before processing or shipment.
If an order has already been shipped, it will be treated as a return request and handled according to this policy.
6. Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact us.
We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution. Delivery delays caused by customs, weather conditions, carrier disruptions, or other circumstances beyond our control do not automatically qualify for a refund.
7. Non-Returnable Items
Returns may not be accepted for:
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Products showing signs of misuse or intentional damage.
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Products damaged after delivery due to improper handling.
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Items returned without prior authorization.
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Items excluded from return rights under applicable law.
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Products missing significant components or accessories originally included.
8. Chargebacks and Payment Disputes
If you experience an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute.
We are committed to resolving customer concerns fairly and efficiently whenever possible.
9. Consumer Rights
Nothing in this Refund Policy limits or excludes any rights that customers may have under applicable consumer protection laws.
Customers may be entitled to additional rights depending on their country, state, province, or region of residence.
10. Contact Information
For questions regarding this Refund Policy, please contact us via: